Politique d’expédition

 Domestic Shipping (India)
Standard shipping terms and conditions apply. All orders are usually delivered within 7 working days to Tier 1 and Tier 2 cities from the date of order receipt. Deliveries to Tier 3 cities or remote areas may take slightly longer, depending on standard courier timelines.

Please note that natural calamities, government restrictions, or any unforeseen circumstances may affect the delivery timeline. If your order is not delivered within 7 days, you can track your shipment or contact us for assistance.

If your order shows as “Delivered” but you have not received it, please email us immediately at info@izagnutri.com. After verification, we will issue either a refund within 3 working days or a replacement deliver to you within 7 working days, based on your preference.

 International Shipping
Standard international shipping policies apply. Delivery time may vary between 15 to 45 days, depending on your country’s customs regulations and government policies. We always aim to deliver your order within 20 days from the date of order receipt, but some delays may occur due to external factors beyond our control. Please note that natural calamities, government restrictions, or any unforeseen circumstances may affect the delivery timeline.

customer service

Your order is as important to us as it is to you. If you have any questions or other issues regarding your order, our in-house Consumer Affairs team will be happy to assist you. Please email info@izagnutri.com or call +91-9998337014 during business hours 10am – 5pm IST (Monday to Friday) and a representative will contact you. Please remember that all inquiries are answered in the order they are received, so delays may occur. Requests received outside normal weekday business hours will be processed as quickly as possible.

 

shipping locations

Our shippers cannot ship to box type addresses including PO/APO/FPO. Orders to these addresses will not be accepted. Additionally, we only ship to locations within India. For international consumers, we recommend contacting us at info@izagnutri.com before placing an order.

 

RETURN AND REPLACEMENT POLICY

As these are Nutra products, there is no return policy to ensure the quality of the products.

If you receive a *wrong or damaged product, please inform our team within **48 hours* of receiving the order. You can email us at [info@izagnutri.com] with details and a photo of the item. Once we confirm the issue, you’ll need to return the product to our registered address at Unit 8, Real Arcade, Changodar, Ahmedabad, Gujarat, INDIA (382213). After we receive the returned item, we will send you the correct replacement within *7 days*.

Returns are only accepted for wrong or damaged items. Products that are delivered correctly are not eligible for return.

If you need to make a return, please call us during normal business hours (10am-5pm IST Mon-Fri) before sending it back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your product is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the account details used for the original purchase. Please allow 7-10 working days for the reimbursement credit to appear on your account statement.

 

Refund & Cancellation Policy
If you placed a wrong order or ordered by mistake, please inform our team immediately within 24 hrs by sending an email to info@izagnutri.com. We will assist you with the cancellation process.

To be eligible for a refund, you must email us within 24 hours of making the payment. After 24 hours, cancellations or refunds may not be possible as the order may already be processed or shipped.

We’re here to help — just reach out quickly so we can take the right action on time!

 

damaged, lost, or stolen merchandise

We take all possible measures before sending your order, but please note that in rare cases damage may occur during transportation. If you believe your order was damaged during delivery, please report it immediately, do not accept it if it is visibly damaged and a representative will contact you. We are not responsible for lost or stolen products.

 

promotional items

All sales of Promotional Items sold on the Website or otherwise distributed by IZAG PRIVATE LIMITED are final and IZAG PRIVATE LIMITED will not accept refunds for the return of Promotional Items.

 

back orders

While every effort is made to keep all products in stock, there is a small chance that supply will not always keep up with demand. In this case, you will receive an email notifying you of a partial credit as the item is out of stock. Pre-approval cannot be withheld for a long period of time. Therefore, out-of-stock items will be canceled from the order. We only charge for the items shipped.

 

delays

Orders are typically shipped within 48-72 business hours. Once shipped, tracking information will be sent to the email address provided with your order. If you do not receive an email receipt, please contact the Consumer Affairs team for confirmation. Please note that delays in delivery by our carrier may occur and are beyond our control. Please allow 7-10 business days for delivery.

 

prices & availability

All product prices and their availability are subject to change without notice.